Return & Refund Policy

We want you to be satisfied with your purchase. Because containers and trailers are large goods allocated and hauled individually, our return terms differ from ordinary retail. This policy explains exactly where you stand.

Last updated: 2026-10-02

1. Summary

Situation	Window	Outcome
Cancel before dispatch	Any time before the unit leaves our depot	Full refund, less any freight already committed
Unit not as described or damaged in transit	48 hours from delivery	Repair, replacement or full refund including freight
Change of mind after delivery	14 days from delivery	Refund less return freight and a 15% restocking fee
Modified or custom-built units	—	Non-returnable once fabrication has begun
Accessories and parts, unused in original packaging	30 days	Full refund less return shipping

2. Inspect on delivery — this matters

Inspect the unit before the driver leaves. Walk all four sides and the roof line, check the doors open, close and seal, and look inside for daylight. If something is wrong:

1. Note the damage on the delivery paperwork before you sign, and photograph it.
2. Email sales@paulscontainersltd.com within 48 hours with the photographs and your order reference.
3. Keep the unit where it was placed until we have responded; moving it can forfeit a carrier claim.

Signing a clean delivery receipt makes a later transit-damage claim very difficult to pursue, so please take the few minutes to check.

3. Cancelling before delivery

You may cancel at any time before the unit is dispatched. If we have not yet committed freight, you receive a full refund. If a carrier has been booked and a cancellation charge applies, that amount is deducted and we will show you the carrier's invoice.

4. Change of mind after delivery

If you simply no longer want a stock (non-modified) unit, tell us within 14 days of delivery. The unit must be in the condition it was delivered in, in its original location, with no modifications, cutting, welding, painting, signage or flooring changes. You pay the return freight, and a 15% restocking fee applies. We refund within 10 business days of the unit arriving back at our depot and passing inspection.

5. What we cannot take back

• Modified, custom-fabricated or made-to-order units once fabrication has begun — including container offices, cut doors and windows, insulation and electrical fit-outs.
• Units that have been modified, cut, welded, repainted or branded after delivery.
• Units placed on a permanent foundation or connected to services.
• Clearance and "as-is" units, which are clearly marked as final sale on the listing.
• Used accessories, or accessories returned without their original packaging.

6. How to start a return

Email sales@paulscontainersltd.com or call +1 (833) 266-8226 with your order reference, the reason for the return, and photographs. We issue a Return Authorisation (RA) number and written instructions within 2 business days. Returns sent without an RA number cannot be accepted, because our depots cannot identify or receive them.

7. Refunds

• Refunds are issued to the account the payment came from, in Canadian dollars.
• Approved refunds are released within 10 business days; your bank may take a further 3–5 days to post them.
• Taxes are refunded in proportion to the refunded amount.
• Original freight is refunded only where the unit was faulty, damaged in transit, or not as described.

8. Faulty units and warranty claims

If a defect appears that is covered by a manufacturer's warranty or by a grade assurance we gave you (for example a wind-and-watertight guarantee), contact us with photographs and your order reference. We will arrange inspection and then repair, replace or refund. This policy does not limit your rights under applicable Canadian consumer protection legislation.

9. If you are not satisfied

Ask for our Customer Care Manager at sales@paulscontainersltd.com. We aim to resolve every complaint within 10 business days. You also retain any rights you have under the consumer protection legislation of your province.

10. Contact

Pauls Containers Ltd — Returns Department
963 Henderson Hwy, P.O. Box 35016, Winnipeg, Manitoba R2K 2M3
Email: sales@paulscontainersltd.com · Telephone: +1 (833) 266-8226
Monday to Friday, 8:00–18:00 CT